How To Cancel Call Forwarding On Mtn [3 New Ways]

If you’ve set up call forwarding on your MTN number and now need to cancel it, you’re in the right place. In this guide, you’ll learn how to cancel call forwarding on MTN efficiently and effectively. Whether you prefer using USSD codes, the MTN app, or speaking to customer service, I’ve got you covered with all the steps you need to take. Let’s dive into each method so you can get back to managing your calls just the way you want.

About Call Forwarding on MTN

Call forwarding on MTN is a feature that allows you to redirect incoming calls from your MTN number to another phone number. This can be useful if you’re traveling, if you want to consolidate calls to a single line, or if you’re unable to answer calls on your primary number.

When you set up call forwarding on MTN, calls to your number are automatically redirected to the designated number. For example, if you’re out of the country and want calls to reach you, you can forward them to a local number where you’re staying. However, if you no longer need this service, you’ll want to cancel it to avoid forwarding your calls unnecessarily.

How To Cancel Call Forwarding On Mtn

Cancel Call Forwarding via USSD Code

1. Dial the USSD Code: To cancel call forwarding, simply dial ##002# from your MTN phone and press the call button. This code cancels all call forwarding settings on your line.
2. Confirmation Message: After dialing, you’ll receive a confirmation message indicating that call forwarding has been successfully canceled. If you don’t receive a confirmation, try dialing the code again.

Cancel Call Forwarding via MTN App

1. Open the MTN App: Launch the MTN app on your smartphone. Make sure you’re logged into your account.
2. Navigate to Call Settings: Go to the “Settings” or “Account” section of the app.
3. Select Call Forwarding: Find the “Call Forwarding” option and select it.
4. Cancel Forwarding: Follow the prompts to disable call forwarding. You may need to confirm your action.

Cancel Call Forwarding via MTN Customer Service

1. Call Customer Service: Dial MTN’s customer service number, which is typically 180 for general inquiries.
2. Request Cancellation: Inform the representative that you wish to cancel call forwarding on your number.
3. Provide Details: You may need to provide your account information or PIN for verification.
4. Confirmation: The representative will confirm the cancellation and notify you once it’s done.

Troubleshooting Call Forwarding Issues on MTN

Common Problems When Cancelling Call Forwarding

Sometimes, you might encounter issues when trying to cancel call forwarding. Common problems include:

• Code Not Working: The USSD code might not work due to network issues or incorrect dialing.
• App Errors: The MTN app might have glitches or not reflect the changes immediately.
• Customer Service Delays: You might face delays or require additional verification when contacting customer service.

How to Fix Issues with Call Forwarding Cancellation on MTN

• Double-Check USSD Code: Ensure you’ve dialed the code correctly and try again if needed.
• Update the App: Make sure your MTN app is up-to-date to avoid any software-related issues.
• Retry Customer Service: If experiencing delays, try calling at a different time or escalate your request if necessary.

How To Verify Call Forwarding Has Been Cancelled On Mtn

Checking Your Call Forwarding Status via USSD Code

To verify that call forwarding has been canceled, dial *#21# from your MTN phone. This code will display the current status of call forwarding and confirm if it’s been disabled.

Verifying Call Forwarding Status Through the MTN App

1. Open the MTN App: Go to the app on your phone.
2. Check Call Forwarding Settings: Navigate to “Call Forwarding” in the settings.
3. Confirm Status: Verify that call forwarding is turned off.

FAQs About Cancelling Call Forwarding On MTN

How do I know if call forwarding is still active on my MTN line?

You can check if call forwarding is active by dialing *#21# on your phone. This will display the status of all call forwarding settings on your line.

What should I do if the USSD code to cancel call forwarding doesn’t work?

If the USSD code doesn’t work, ensure you’ve dialed it correctly. If issues persist, try canceling call forwarding through the MTN app or contact customer service for assistance.

Can I cancel call forwarding if I don’t have access to my MTN phone?

Yes, you can cancel call forwarding through the MTN app or by calling MTN customer service from another phone.

How long does it take for call forwarding changes to take effect on MTN?

Call forwarding changes typically take effect immediately. However, it might take a few minutes for the changes to be reflected in the MTN app or for confirmation messages to be received.

Now you’re all set to cancel call forwarding on MTN with ease. Follow these steps, and you’ll manage your call settings like a pro!