How to Cancel Auto-Renewal on MTN (Through SMS) 2024

Cancel Auto-Renewal MTN SMS

Fed up with unexpected data fees or sudden subscription renewals on your MTN phone? You’re not alone! Many Nigerians fall victim to auto-renewal, which automatically renews subscriptions without warning. But fear not, because this guide will equip you with the knowledge and tools to cancel auto-renewal on MTN quickly and easily.

Why Cancel Auto-Renewal on MTN?

Auto-renewal on MTN can be convenient, but it also has drawbacks:

  • You might forget about a subscription and end up paying for data or services you don’t need.
  • Uncontrolled subscriptions can strain your budget, especially if you have multiple ones.
  • If you don’t fully utilize your data allowance, you’re essentially wasting money.

Methods to Cancel Auto-Renewal on MTN:

1. USSD Code:

  1. First, simply dial *312#.
  2. Select Data Plans (Option 1).
  3. Choose Next (Option 99).
  4. Select Manage Data (Option 11 or 12).
  5. Choose Cancel Auto-Renewal (Option 3).
  6. Follow any further prompts and wait for confirmation.

Alternative USSD codes:

  • *460# – For some regions.
  • *123# – For specific data plans.

2. SMS:

  1. Open Messaging app, then compose a new message.
  2. Type “NO” followed by the data plan code (e.g., “NO103” for 1GB weekly plan).
  3. Send the message to 131.
  4. Boom! That’s what you need to cancel MTN Auto renewal via SMS.

3. MyMTN App:

  1. Download the MyMTN app, then install it (if you haven’t already).
  2. Open MyMTNapp and log in with your MTN number.
  3. Locate and select “My Subscriptions” or anything related to that.
  4. Now, pick the subscription that you want to cancel the “auto-renewal feature” for.
  5. Toggle the “Auto-Renewal” button to “Off”.
  6. Confirm your choice and wait for confirmation.

4. MTN Website:

  1. Visit the MTN website ( and log in to your account.
  2. Now, tap on “Manage Subscriptions” or other options related.
  3. Select the subscription you want to manage.
  4. You’ll see the “Auto-Renewal” option there, just turn it off.
  5. Confirm your change and wait for confirmation.

5. Customer Service:

  • Call 180 from your MTN line (toll-free).
  • Visit an MTN store or service center.
  • Chat with a customer service agent online on the MTN website or app.

Cancelling MTN Auto-Renewal via SMS

While the USSD code method is widely used for managing subscriptions on MTN, you can also conveniently cancel auto-renewal through SMS.

1. Identify the MTN Cancellation Keyword:

MTN uses different keywords for different subscriptions. To find the correct keyword for your specific data plan, follow these steps:

  • Dial *123*5*0# on your MTN phone. This code retrieves a list of your active subscriptions and their corresponding shortcodes.
  • Note down the shortcode associated with the data plan you want to disable auto-renewal for. You will need this shortcode as you proceed below.

2. Compose and Send the SMS:

  • Open your messaging app, then compose a new text message.
  • In the message body, type “STOP [Shortcode]“. Replace [Shortcode] with the actual shortcode you obtained in step 1. For example, if the shortcode is “116”, your message would be “STOP 116”.
  • Ensure the number in the recipient field is 131. This is the dedicated SMS shortcode for managing MTN subscriptions.
  • Double-check the message for accuracy, then send it.

3. Receive MTN Confirmation Message.

Beyond Data Plans:

Remember, auto-renewal applies to various subscriptions beyond data plans, including caller tunes, content subscriptions, and value-added services (VAS). You can typically cancel auto-renewal for these services using the same methods mentioned above, depending on the specific subscription.

Look for options like “Manage Subscription,” “Auto-Renewal Settings,” or similar on the relevant platform (USSD, SMS, app, or website).

FAQs about Canceling Auto-renewal on MTN

How do I cancel my data plan?

Cancelling your data plan is similar to turning off auto-renewal for data bundles. Use either the USSD code (*123*5#) or the SMS method (“STOP [Data Plan Shortcode]” to 131) to prevent your data plan from automatically renewing after the current validity period ends.

How do I stop MTN Xtra value bundle auto renewal?

Follow the steps mentioned earlier:

  1. Identify the shortcode for the Xtra Value bundle by dialing *123*5*0#.
  2. Now, send or text “STOP [Xtra Value Bundle Shortcode]” to 131.
  3. You’ll receive a confirmation message once auto-renewal is disabled.

Is there a fee for canceling auto-renewal on MTN?

There is typically no fee associated with canceling auto-renewal on MTN. However, it’s always a good idea to check the terms and conditions of your specific subscription or service to confirm.

How can I confirm that auto-renewal has been canceled on MTN?

To confirm that auto-renewal has been successfully canceled on MTN, you can check your subscription status through the MTN website, mobile app, or by contacting MTN customer service.

Can I cancel auto-renewal on MTN for specific services only?

Yes, depending on the service, you may be able to cancel auto-renewal for specific services only. This option is often available when managing your subscriptions online or through the mobile app.

Will I lose any benefits or privileges if I cancel auto-renewal on MTN?

Canceling auto-renewal on MTN typically means that your subscription will not automatically renew at the end of its current billing cycle. You may lose access to the benefits or privileges associated with the subscription once it expires.

How soon can I cancel auto-renewal on MTN before it renews?

The timing for canceling auto-renewal on MTN varies depending on the specific subscription or service. It’s best to check the terms and conditions of your subscription or contact MTN customer service for guidance on when you can cancel.

Can I cancel auto-renewal on MTN if I’m on a contract?

If you’re on a contract with MTN, the process for canceling auto-renewal may differ. You may need to fulfill certain terms or conditions outlined in your contract before canceling auto-renewal.

What should I do if I encounter issues while trying to cancel auto-renewal on MTN?

If you encounter any issues while trying to cancel auto-renewal on MTN, such as error messages or difficulties accessing the necessary options, you should contact MTN customer service for prompt assistance and guidance through the process.


Now, you can effectively cancel auto-renewal on MTN and take control of your mobile subscriptions. This way, you can avoid unwanted charges, manage your data usage efficiently, and ultimately save money on your mobile expenses.