How to Cancel MTN Caller Tune in Nigeria • NetworkPalava

If you want to cancel your MTN caller tune in Nigeria, the safest current method is to send STOP to 410. That deactivates your MTN CallerTunez service so callers stop hearing the song or tune on your line. You can also manage or remove a specific tune through *410#, and in some cases through MTN’s general VAS management menu.

How to cancel MTN caller tune

If you just want the fastest answer, use any of these:

Send STOP to 410 to deactivate MTN CallerTunez service.
Dial *410# and look for the option to manage or deactivate your CallerTunez subscription.
If you only want to remove one particular tune but keep the service active, send DEL + tune code to 410 or remove it from the *410# menu.
If the tune is tied to another MTN music-related service or you cannot find it, use *305# to check active value-added services on your line and cancel the relevant one.

If you are in a hurry, start with STOP to 410. That is the cleanest option if your goal is to stop the service completely.

What is MTN Caller Tune?

MTN caller tune is the song, sound, greeting, or audio your callers hear instead of the normal ringing tone when they call your MTN line.

MTN runs this through CallerTunez. On newer MTN pages, you may also see related services like MyTunez. They are connected, but they are not exactly the same thing:

CallerTunez = the main ringback tone service on MTN
MyTunez = a personalised extension of CallerTunez, often using name-based or custom tune options
CallerFeel = not a caller tune. It is a status/personal message service, so do not use CallerFeel cancellation steps if what you want to stop is your music ringback tone

That distinction matters because many old articles give the wrong code from the wrong service.

How to cancel MTN caller tune completely

If you no longer want any song, bundle, or caller tune active on your line, use one of the methods below.

Method 1: Send STOP to 410

This is the first method I would try.

Open your Messages app.
Create a new SMS.
Type STOP
Send it to 410
Wait for MTN’s confirmation message.

If the request goes through, your CallerTunez service should be deactivated. That means your active tune and bundle caller tunes should stop playing to callers.

Why I prefer this method

It is direct.
It does not require you to start navigating a menu.
And it is also the clearest option if your goal is to stop the entire service, not just swap one song.

Method 2: Cancel MTN caller tune through *410#

If SMS does not work, or you want to see exactly what is active on your line, use the MTN CallerTunez USSD menu.

Dial *410#
Wait for the CallerTunez menu to load.
Look for options like:
- My Library
- My Tunez
- Delete tune
- Deactivate
- Manage subscription
Follow the prompts to remove your tune or cancel the service.

MTN’s current CallerTunez help pages still point users to *410# for tune management, deletion, and service control, so this is a valid route when you want more control than just sending STOP.

Method 3: Use *305# if you want to check and cancel active MTN services

This method is useful when you are not 100% sure what is charging you.

Sometimes a user thinks the problem is “caller tune”, but the active subscription is actually another MTN value-added service sitting on the same line. MTN’s *305# menu is now one of the easiest places to check active VAS subscriptions.

Dial *305#
Select Active Services
Check the list of subscriptions currently linked to your line
If you see a music, caller tune, or related service you no longer want, choose the option to cancel it

This does not replace STOP to 410 for CallerTunez itself, but it is a very useful backup method when you are trying to stop unwanted renewals on your MTN line generally.

How to delete a single MTN caller tune without cancelling the whole service

This part matters because deleting a tune is not always the same as unsubscribing from CallerTunez.

If you only want to remove one song from your library but keep using the service, MTN allows that too.

Option 1: Send DEL + tune code to 410

If you know the exact tune code, you can delete that tune by SMS.

DEL[tune code] to 410

Example:

DEL0123456 to 410

The exact tune code depends on the song or caller tune in your library.

Option 2: Delete the tune from *410#

If you do not know the code, use the menu method.

Dial *410#
Open your tune library or personal library
Select the tune you want to remove
Choose Delete

This removes that particular tune, but your CallerTunez service itself may still remain active. That means MTN could still treat you as a subscriber if you still have other tunes or an active service plan attached.

So if your real goal is “stop everything and stop charging me”, do not stop at deleting one tune. Use STOP to 410 or the deactivation option from the CallerTunez menu.

The difference between deleting a tune and cancelling MTN CallerTunez

This is one of the biggest mistakes people make.

Deleting a tune

When you delete a tune:

you remove one song or one tune from your library
the CallerTunez platform may still remain active
you may still have other tunes or bundles on the line

Cancelling the service

When you cancel the service:

your CallerTunez subscription is deactivated
your callers should stop hearing your custom ringback tune
you reduce the chance of future renewal charges tied to that caller tune service

If you are trying to save airtime or stop deductions, always think in terms of deactivating the service, not just deleting one song.

What code should you use to cancel MTN caller tune?

For Nigeria, the most useful current options are:

Action	What to use
Cancel MTN CallerTunez completely	Send STOP to 410
Manage, delete, or deactivate through menu	*Dial 410#**
Delete one specific tune	Send DEL + tune code to 410
Check other active MTN VAS subscriptions	*Dial 305#**

What about old codes like 12325# or 567#?

You will still find those codes in older articles online. I would not put them first today.

Why?

Because MTN’s current CallerTunez pages now point more clearly to 410 and *410# for CallerTunez operations. Once MTN’s own current pages shift toward a newer route, I would rather give you the route MTN is actively supporting than keep recycling older USSD paths that may work for some users and fail for others.

So if you see conflicting tutorials online, stick with:

STOP to 410
*410#
*305# for checking active services

That is the cleaner path.

How to know if your MTN caller tune has been cancelled

After cancelling, you should get some form of confirmation from MTN. But I still like to double-check manually.

Ways to confirm your caller tune is gone

1) Wait for MTN’s SMS confirmation

This is the first sign that your request worked.

2) Call your MTN number from another line

This is the easiest real-life test.

Use another MTN, Airtel, Glo, or 9mobile line to call your number. If the custom music is gone and the caller hears the normal ringing tone instead, your caller tune is no longer active.

3) Check your active services through *305#

If you are still worried about deductions, dial *305#, open Active Services, and review what is still on the line.

This is especially useful if you cancelled one tune but airtime is still disappearing because of another unrelated subscription.

Why MTN may still charge you after you thought you cancelled your caller tune

This is another common frustration.

You cancel something. Then later you recharge airtime and it still drops. Naturally, you assume MTN ignored your cancellation request. Sometimes that happens because the wrong thing was cancelled.

Here are the common reasons.

1) You deleted a tune but did not deactivate the service

This is the biggest one.

If you only removed one tune from your library, the CallerTunez service may still be active.

2) You have a bundle caller tune and a single tune at the same time

MTN allows both single CallerTunez and bundle CallerTunez to exist on one line. If you only remove one side of it, another tune or bundle may still be active.

3) The issue is another MTN subscription, not CallerTunez

It may be a football alert, music service, news subscription, or another VAS. That is why *305# is so useful.

4) The cancellation request did not go through properly

Network glitches happen. SMS failures happen. USSD sessions fail too. If you do not receive any confirmation, try again or switch to another method.

What to do if STOP to 410 does not work

If you send STOP to 410 and nothing changes, do this in order:

Step 1: Try *410#

Open the CallerTunez menu directly and look for:

deactivate
unsubscribe
delete tune
manage subscription

Step 2: Check *305# Active Services

This helps you confirm whether the caller tune is still active or whether another service is the one charging you.

Step 3: Contact MTN customer care

If the deduction continues, contact MTN and be specific.

Tell them:

you want MTN CallerTunez deactivated
you already tried STOP to 410
you want them to confirm whether any tune or bundle is still active on the line
you also want them to check other active VAS subscriptions

You can call 180 from your MTN line.

When speaking to support, avoid saying only “my airtime is disappearing.” Tell them the exact service you suspect. It saves time.

Can you cancel MTN caller tune from the MyMTN app?

I would not make the app the main recommendation here.

The older article leaned heavily on the app and online dashboard, but the stronger, clearer routes I could verify from MTN’s current service pages are 410, *410#, and *305#.

That does not mean the app can never help. MTN may surface music or value-added services inside the app from time to time. But if you want a method that is simpler and more consistent across phones, SMS and USSD are still the better advice here.

So my honest recommendation to a reader would be:

use STOP to 410 first
use *410# next
use *305# if you suspect other active services

That is the practical order.

Can you cancel MTN caller tune without losing your MTN line or affecting calls?

Yes. Cancelling your caller tune does not affect your normal network service.

You will still be able to:

make calls
receive calls
send SMS
buy data
browse normally

The only thing you are removing is the ringback tune feature or the subscription tied to it.

So if you are worried that cancelling CallerTunez might disable your line or block incoming calls, it will not.

Does MTN charge to cancel caller tune?

The cancellation request itself is generally not the problem. The real cost issue is usually the caller tune subscription you forgot to stop, not the act of cancelling it.

What matters more is this:

if you leave the service active, it may keep renewing depending on the tune or plan
if you cancel properly, you reduce the chance of future deductions tied to that service

That is why I always advise readers to confirm the cancellation after the request instead of assuming it worked.

How to stop caller tune messages on MTN

Sometimes what annoys you is not even the tune itself. It is the constant MTN caller tune promo messages or service notifications.

If that is your situation, first figure out which of these applies to you:

Case 1: You already have an active CallerTunez subscription

If yes, deactivate it first using STOP to 410 or *410#.

Case 2: The messages are from another MTN VAS or music promo

Then use *305# to check active services and remove the ones you no longer want.

Case 3: They are just promotional messages, not an active tune subscription

In that case, the fix may not be exactly “cancel caller tune.” It may require unsubscribing from a separate MTN promotional or value-added service.

This is why I would not promise that one single code stops every “caller tune message” on MTN. Sometimes the line is carrying more than one service.

My practical advice before you recharge airtime again

If MTN has been deducting airtime from your line and you suspect caller tune is the reason, do these three things before your next recharge:

Send STOP to 410
Dial *305# and inspect Active Services
Call your number from another line to confirm the tune is gone

That three-step check catches most cases.

I’ve seen users cancel the visible tune but forget there is still another active service renewing quietly in the background. Once you check *305#, the picture usually becomes clearer.

FAQs about how to cancel MTN caller tune

How do I cancel MTN caller tune quickly?

The quickest option is to send STOP to 410 from your MTN line. If that does not work, dial *410# and use the CallerTunez menu to deactivate it.

What is the code to cancel caller tune on MTN?

There is no single “magic code” for every situation, but the safest current options are:

STOP to 410 for deactivating CallerTunez
*410# for managing or removing tunes
*305# for checking and cancelling active MTN services generally

How do I remove one song from my MTN caller tune library?

If you know the tune code, send DEL + tune code to 410. You can also dial *410# and delete the tune from your library.

Will deleting a tune cancel my MTN caller tune subscription?

Not always. Deleting a tune only removes that tune. Your CallerTunez subscription may still remain active. If you want to stop the service fully, use STOP to 410 or deactivate it through *410#.

Can I cancel MTN caller tune without calling customer care?

Yes. In most cases you do not need customer care. Try STOP to 410 first, then *410# if needed.

Why is MTN still deducting airtime after I removed my caller tune?

Possible reasons include:

you deleted one tune but did not deactivate the service
another tune or bundle is still active
another MTN VAS subscription is the real source of the deduction

Use *305# to check your active services.

Can I cancel MTN caller tune through SMS?

Yes. The most important SMS command to know is STOP to 410 for deactivation. For deleting a specific tune, use DEL + tune code to 410.

How do I know if my MTN caller tune has been cancelled?

You should receive a confirmation from MTN. To be sure, call your number from another phone and listen for the normal ringing tone instead of your custom music.

Does cancelling MTN caller tune affect calls or data?

No. It only removes the ringback tune service. Your line will still work normally for calls, SMS, and data.

Can I cancel MTN caller tune from another network line?

No. The cancellation request should be done from the MTN line that has the caller tune active.

What should I do if the cancellation code is not working?

Try the next option in this order:

STOP to 410
*410#
*305#
Call 180 and ask MTN to confirm whether CallerTunez or any other VAS is still active on your line

Is MTN CallerTunez the same as CallerFeel?

No. They are different services. CallerTunez is the ringback tune service. CallerFeel is a separate status/personal message service. Do not use CallerFeel cancellation instructions if what you want to stop is your caller tune.

Conclusion

If your goal is simply to stop MTN caller tune, start with STOP to 410. That is the cleanest first move. Then use *410# if you want to remove a specific tune or manage your CallerTunez library. And if airtime is still disappearing after that, check *305# to see what other MTN services are active on your line.

That combination is much safer than relying on random old codes copied across outdated blog posts.