How To Deactivate MTN Xtra Time [The Ultimate Guide for 2024]

Are you an MTN user who has opted into the MTN Xtra Time service but now wants to deactivate it? You’ve come to the right place. In this article, I’ll guide you step-by-step on how to deactivate MTN Xtra Time. Whether you’re tired of accidental deductions or just want more control over your airtime, deactivating this service is easier than you think. Let’s get started.

What is MTN Xtra Time?

MTN Xtra Time is a service provided by MTN that allows prepaid customers to borrow airtime when they run out. This borrowed airtime is repaid the next time you recharge, along with a service fee. The Xtra Time service is convenient in emergencies or when you don’t have immediate access to purchase airtime.

While it’s helpful, some users find it unnecessary or bothersome, especially when it results in unexpected deductions from future recharges. If you find yourself in this category, it’s time to learn how to deactivate MTN Xtra Time and regain full control of your airtime.

Why You May Want to Deactivate MTN Xtra Time

There are several reasons you might want to deactivate MTN Xtra Time:

• Unexpected deductions: MTN automatically deducts the amount borrowed (plus the service charge) the next time you recharge, which can lead to confusion.
• Infrequent use: If you don’t find yourself borrowing airtime often, the service may not be necessary.
• Prefer other services: Some users prefer using mobile banking or other airtime services to manage their phone credits.

By deactivating MTN Xtra Time, you can avoid these issues and enjoy a more transparent airtime experience.

Steps on How to Deactivate MTN Xtra Time

Here’s the information you’ve been waiting for: how exactly do you deactivate MTN Xtra Time? You’re not going to need any complex steps or obscure codes. Just follow these easy methods, and you’ll be done in no time.

1. Using USSD Code to Deactivate MTN Xtra Time

The simplest and most straightforward way to deactivate MTN Xtra Time is through the use of a USSD code. MTN has made it easy for customers who prefer to handle things without using an app or sending messages.

1. Dial *123# on your phone.
2. Follow the prompts to navigate to the MTN Xtra Time options.
3. Once you’re in, select the option to deactivate or opt out of the service.

By using this method, you will no longer be able to borrow airtime through the MTN Xtra Time service, and you won’t have to worry about unexpected deductions from future recharges.

2. Deactivating MTN Xtra Time via SMS

If you’re more comfortable using SMS for service management, this method is for you. Although USSD is faster, SMS allows you to manage the service without dialing any codes.

1. Open your SMS app.
2. Type STOP and send it to 131 (the MTN service number).
3. Wait for a confirmation message from MTN stating that you have successfully deactivated MTN Xtra Time.

That’s all it takes. Just a simple text message, and you’re free from the Xtra Time service.

3. How To Deactivate MTN Xtra Time Through the MyMTN App

For smartphone users who already have the MyMTN app installed, deactivating MTN Xtra Time through the app is another quick and easy option. If you prefer app-based service management, this method will work well for you.

1. Launch the MyMTN app.
2. Sign in with your MTN number and OTP.
3. Navigate to the “Services” or “Borrow Airtime” section.
4. Find the Xtra Time option and select “Deactivate.”

The app will confirm that your request has been processed, and you will no longer be subscribed to MTN Xtra Time.

Common Issues When Deactivating MTN Xtra Time and How to Fix Them

Though deactivating MTN Xtra Time is usually straightforward, some users might face occasional issues. Here’s what you should do if something doesn’t go as planned.

Not Receiving a Confirmation Message

If you’ve followed the steps via USSD or SMS but haven’t received a confirmation message, don’t panic. Simply try the process again after a few minutes. Ensure that you have good network coverage before attempting the deactivation process again.

Borrowed Airtime Still Being Deducted

If you deactivate MTN Xtra Time but notice that borrowed airtime is still being deducted from your recharges, it’s likely because you had an outstanding balance. MTN will always recover any amount owed, even after you deactivate the service. Make sure to settle your balance before deactivating.

Alternatives to MTN Xtra Time for Borrowing Airtime

Now that you’ve learned how to deactivate MTN Xtra Time, you might be wondering if there are alternatives for borrowing airtime when you’re in need. Yes, there are!

MTN Xtra Bytes

For data users, MTN offers the Xtra Bytes service, which allows you to borrow data instead of airtime. This service works similarly to Xtra Time, but it focuses on your data needs. You can borrow data when your data bundle runs out and repay it during your next recharge.

Airtime Loans from Banking Apps

Another alternative is using mobile banking apps like PalmPay or OPay. These apps often have airtime loan services where you can borrow credits to top up your phone. Unlike Xtra Time, these services may offer more flexibility regarding repayment and charges.

FAQs on Deactivating MTN Xtra Time

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That’s everything you need to know about how to deactivate MTN Xtra Time. Whether you’re tired of unexpected deductions or simply want to manage your airtime in a more efficient way, deactivating this service is very simple.