How to Cancel All Subscriptions on MTN in Nigeria • NetworkPalava

If you want to cancel all subscriptions on your MTN line, the quickest working method is to dial *305#, open Active Services, and then choose Cancel All. This is the current MTN self-service menu for removing active value-added subscriptions on your line, especially the annoying deductions many people call “MTN auto-renewal” or “daily charges.”

The fastest way to cancel all MTN subscriptions

Follow these steps:

Dial *305# on your MTN line
Tap Active Services
Wait for the list of subscriptions on your line to load
Choose Cancel All
Confirm the request

If the cancellation goes through, MTN usually sends a confirmation SMS for the service you removed.

What *305# actually cancels on MTN

The *305# menu is mainly for Value Added Services (VAS). These are extra services you may have subscribed to knowingly or by mistake.

Examples include:

caller tunes
football alerts
news alerts
jokes and lifestyle services
music or entertainment subscriptions
MTN Play content services
some daily or weekly SMS content services

So if MTN has been removing ₦50, ₦100, or small amounts from your airtime repeatedly, there is a good chance one of those services is active.

Important: canceling all subscriptions is not the same as stopping your data bundle auto-renewal

This is where many people get confused.

How to check if you have active subscriptions on MTN

If you do not want to cancel everything immediately, you can first view what is active on your line.

Do this:

Dial *305#
Open Active Services
Review the list shown on your screen
Remove only the ones you do not want

This is useful if you still want to keep one service but remove the rest.

If MTN is still deducting airtime after using *305#

If deductions continue after you cancel all active services, check these possible causes:

1) A data bundle is on auto-renew

Some MTN data plans renew automatically if you have enough airtime. That is separate from the VAS menu.

2) A digital content service was reactivated recently

Sometimes you may tap a pop-up ad, a browser prompt, or a service link and unknowingly subscribe again.

3) You have another MTN service still active outside the VAS menu

For example, some bundles or special plans renew from their own menu.

4) The cancellation request has not fully processed yet

In some cases, you may need to wait for MTN’s confirmation SMS before assuming the service is gone.

What to do if you want to stop every possible MTN deduction

If your goal is to clean your line completely, use this order:

Step 1: Cancel value-added subscriptions

Dial *305# → Active Services → Cancel All

Step 2: Check your active data plan

Open the MTN data menu and confirm whether your current bundle is set to auto-renew.

Step 3: Check caller tune or similar extras

Some people forget they activated ringback tunes or entertainment services months ago.

Step 4: Watch your airtime for 24 to 48 hours

If no further deduction happens, the issue is likely solved.

Step 5: Contact MTN support if the deductions continue

If airtime is still disappearing after removing active services, contact MTN and ask them to check the exact service charging your line.

Can you cancel MTN subscriptions one by one instead of canceling all?

Yes. Inside the *305# menu, you can delete one service or use the Cancel All option if you want a full cleanup.

That is the better option if you still use one paid service and only want to stop the others.

Does MTN send a message after you unsubscribe?

Yes. After deleting a service, you should usually receive a notification or SMS confirming that you have unsubscribed from it.

So after canceling, don’t just close the issue immediately. Wait for the SMS confirmation if possible.

Can I cancel all subscriptions on MTN without the internet?

Yes. The *305# method works through USSD, so you do not need mobile data or Wi-Fi to use it.

That makes it the easiest option for most people in Nigeria, especially if you are using a simple phone or you have no data left.

How to cancel MTN subscriptions through customer care if *305# fails

If the menu refuses to load or you suspect a deduction is coming from somewhere else, contact MTN support and ask them to list and disable all chargeable services on your line.

Explain it clearly like this:

you want all active paid subscriptions checked
you want any unwanted value-added service removed
you want them to confirm whether a data bundle auto-renew is still active

This saves time because it tells the support agent exactly what to inspect.

Common mistakes people make when trying to stop MTN subscriptions

Thinking one SMS code cancels everything

That used to be a common tip online, but the safer current method is checking *305# first.

Confusing VAS with data plan auto-renewal

These are not always the same thing.

Canceling a service and immediately reactivating it by mistake

This happens when people tap promo links or accept pop-up offers without reading them.

Ignoring confirmation messages

Always check whether MTN actually confirmed the cancellation.

Is *305# the current code to cancel all MTN subscriptions?

Yes. *305# is the current working code people use to open the MTN active subscriptions menu and remove services from their line.

Quick answer

If you only want the direct answer:

Code to cancel all MTN subscriptions: *305#
Next step: open Active Services
Then choose: Cancel All

That is the current method to remove active MTN value-added subscriptions from your line.

FAQs About How to Cancel All Subscription on MTN

What is the code to cancel all subscriptions on MTN?

The current code is *305#. After dialing it, open Active Services and choose Cancel All.

Will *305# stop MTN data auto-renewal too?

Not always. *305# is mainly for value-added subscriptions. Your normal data bundle auto-renewal may need to be turned off from the data plan menu or from the specific bundle settings.

Can I see all my active MTN subscriptions before canceling them?

Yes. Dial *305# and open Active Services. You should see the subscriptions currently attached to your line.

Can I remove only one MTN subscription instead of all?

Yes. You can either delete one service or cancel all, depending on what you want.

Why is MTN still deducting my airtime after I canceled all subscriptions?

The most common reasons are:

a data bundle is still on auto-renew
another paid service was activated again
the cancellation has not fully processed yet
the charge is coming from a service outside the VAS menu

Do I need internet to cancel MTN subscriptions?

No. *305# is a USSD code, so it works without internet.

Can postpaid and prepaid users use *305#?

Yes. The menu is generally available to MTN users who want to manage active services on their line.

What happens if I dial *305# and I have no active service?

You will usually see a message showing that there is no active subscription currently attached to your line.

Can I use the myMTN app to cancel subscriptions?

For some services, yes. But if you want the simplest method that works fast for most people, start with *305#.

How do I know a subscription has been canceled successfully?

You should receive a notification or SMS confirming that the service has been removed from your line.