How To Cancel Caller Tune On MTN

How To Cancel Caller Tune On MTN

Today, I will show you how to cancel Caller Tune on MTN. Caller tunes are the music or sounds that play for a caller while they wait for you to pick up the phone. Instead of hearing a standard ring tone, your caller hears a tune or song you have set. On MTN, this feature allows you to personalize the experience for people calling you.

On MTN, caller tunes are managed through a service called MTN CallerTunez. When you subscribe to this service, you can choose from a range of tunes to play for your callers. If you no longer want a caller tune or prefer not to have any, you can easily cancel it using various methods.

How To Cancel Caller Tune On MTN Using USSD Codes

  1. Dial the USSD Code: To cancel your caller tune, dial *123*2*5# on your MTN phone. This code will direct you to the CallerTunez menu.
  2. Follow the Prompts: After dialing, follow the on-screen prompts to navigate to the option for managing or cancelling your caller tune.
  3. Confirm Cancellation: Select the option to cancel your current caller tune. You will receive a confirmation message once the cancellation is successful.

Alternative USSD Codes for Managing Caller Tunes

If you encounter any issues with the above code, you can use *567# to access the CallerTunez service. From there, follow similar steps to manage or cancel your caller tunes.

How To Cancel Caller Tune On MTN Through the MTN App

  1. Open the MTN App: Launch the MTN mobile app on your smartphone.
  2. Log In: Enter your credentials to access your account.
  3. Go to CallerTunes: Find the CallerTunes section within the app’s menu.
  4. Select Manage Tunes: Choose the option to manage or cancel your current caller tune.
  5. Confirm Cancellation: Follow the prompts to confirm the cancellation of your caller tune.

Troubleshooting Common Issues with the MTN App

If you experience issues with the app, such as not being able to access the CallerTunes section or encountering errors during cancellation, try restarting the app or updating it to the latest version. If problems persist, contacting MTN customer support may be necessary.

How To Cancel Caller Tune On MTN via Customer Service

If you prefer to cancel your caller tune through customer service, you can contact MTN by dialing 180 from your MTN number. This will connect you to a customer service representative who can assist with cancelling your caller tune.

What to Expect When Cancelling Caller Tune with Customer Service

When you call MTN customer service, explain that you want to cancel your caller tune. The representative will guide you through the process and confirm once the cancellation is complete. Be prepared to provide any necessary account information to facilitate the cancellation.

How To Cancel Caller Tune On MTN Online

  1. Visit the MTN Website: Go to the official MTN website on your browser.
  2. Log In to Your Account: Enter your account details to access your profile.
  3. Navigate to CallerTunes: Find the CallerTunes section in your account settings.
  4. Manage Your Tunes: Select the option to manage or cancel your caller tune.
  5. Confirm Cancellation: Follow the on-screen instructions to confirm the cancellation of your caller tune.

Managing Your Caller Tune Preferences Online

Once logged in, you can also explore other features related to CallerTunes, such as selecting new tunes or updating your preferences. This can be a convenient way to manage all aspects of your caller tune service in one place.

FAQs

How can I confirm that my caller tune has been cancelled on MTN?

You will receive a confirmation message once your caller tune has been successfully cancelled. Additionally, your callers will no longer hear the previous tune when they call you.

Are there any charges for cancelling a caller tune on MTN?

Cancelling a caller tune typically does not incur additional charges. However, it’s always a good idea to check with MTN customer service or review your service terms for any specific details.

What if I accidentally cancelled my caller tune, can I restore it?

If you accidentally cancel your caller tune, you can easily restore it by re-subscribing to the CallerTunez service and selecting a new tune. Follow the same process you used to cancel but choose a new tune instead.