How To Cancel Call Forwarding On Mtn [3 New Ways]

ByLight Chinedu Chidi Hours
How To Cancel Call Forwarding On Mtn

If you’ve set up call forwarding on your MTN number and now need to cancel it, you’re in the right place. In this guide, you’ll learn how to cancel call forwarding on MTN efficiently and effectively. Whether you prefer using USSD codes, the MTN app, or speaking to customer service, I’ve got you covered with all the steps you need to take. Let’s dive into each method so you can get back to managing your calls just the way you want.

About Call Forwarding on MTN

Call forwarding on MTN is a feature that allows you to redirect incoming calls from your MTN number to another phone number. This can be useful if you’re traveling, if you want to consolidate calls to a single line, or if you’re unable to answer calls on your primary number.

When you set up call forwarding on MTN, calls to your number are automatically redirected to the designated number. For example, if you’re out of the country and want calls to reach you, you can forward them to a local number where you’re staying. However, if you no longer need this service, you’ll want to cancel it to avoid forwarding your calls unnecessarily.

How To Cancel Call Forwarding On Mtn

Cancel Call Forwarding via USSD Code

  1. Dial the USSD Code: To cancel call forwarding, simply dial ##002# from your MTN phone and press the call button. This code cancels all call forwarding settings on your line.
  2. Confirmation Message: After dialing, you’ll receive a confirmation message indicating that call forwarding has been successfully canceled. If you don’t receive a confirmation, try dialing the code again.

Cancel Call Forwarding via MTN App

  1. Open the MTN App: Launch the MTN app on your smartphone. Make sure you’re logged into your account.
  2. Navigate to Call Settings: Go to the “Settings” or “Account” section of the app.
  3. Select Call Forwarding: Find the “Call Forwarding” option and select it.
  4. Cancel Forwarding: Follow the prompts to disable call forwarding. You may need to confirm your action.

Cancel Call Forwarding via MTN Customer Service

  1. Call Customer Service: Dial MTN’s customer service number, which is typically 180 for general inquiries.
  2. Request Cancellation: Inform the representative that you wish to cancel call forwarding on your number.
  3. Provide Details: You may need to provide your account information or PIN for verification.
  4. Confirmation: The representative will confirm the cancellation and notify you once it’s done.

Troubleshooting Call Forwarding Issues on MTN

Common Problems When Cancelling Call Forwarding

Sometimes, you might encounter issues when trying to cancel call forwarding. Common problems include:

  • Code Not Working: The USSD code might not work due to network issues or incorrect dialing.
  • App Errors: The MTN app might have glitches or not reflect the changes immediately.
  • Customer Service Delays: You might face delays or require additional verification when contacting customer service.
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How to Fix Issues with Call Forwarding Cancellation on MTN

  • Double-Check USSD Code: Ensure you’ve dialed the code correctly and try again if needed.
  • Update the App: Make sure your MTN app is up-to-date to avoid any software-related issues.
  • Retry Customer Service: If experiencing delays, try calling at a different time or escalate your request if necessary.

How To Verify Call Forwarding Has Been Cancelled On Mtn

Checking Your Call Forwarding Status via USSD Code

To verify that call forwarding has been canceled, dial *#21# from your MTN phone. This code will display the current status of call forwarding and confirm if it’s been disabled.

Verifying Call Forwarding Status Through the MTN App

  1. Open the MTN App: Go to the app on your phone.
  2. Check Call Forwarding Settings: Navigate to “Call Forwarding” in the settings.
  3. Confirm Status: Verify that call forwarding is turned off.

FAQs About Cancelling Call Forwarding On MTN

How do I know if call forwarding is still active on my MTN line?

You can check if call forwarding is active by dialing *#21# on your phone. This will display the status of all call forwarding settings on your line.

What should I do if the USSD code to cancel call forwarding doesn’t work?

If the USSD code doesn’t work, ensure you’ve dialed it correctly. If issues persist, try canceling call forwarding through the MTN app or contact customer service for assistance.

Can I cancel call forwarding if I don’t have access to my MTN phone?

Yes, you can cancel call forwarding through the MTN app or by calling MTN customer service from another phone.

How long does it take for call forwarding changes to take effect on MTN?

Call forwarding changes typically take effect immediately. However, it might take a few minutes for the changes to be reflected in the MTN app or for confirmation messages to be received.

Now you’re all set to cancel call forwarding on MTN with ease. Follow these steps, and you’ll manage your call settings like a pro!

1. What is Call Forwarding on MTN?

Call forwarding is a feature offered by MTN that allows you to forward incoming calls to another phone number. It’s useful when you’re unable to answer calls on your phone or want to redirect calls to a different number. For instance, if you’re on vacation or in a meeting, you can forward all calls to a colleague or friend’s number. The good news is that cancelling call forwarding on MTN is quick and easy, which brings us to the next question.

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2. How Can I Cancel Call Forwarding on MTN Without a USSD Code?

If you’re looking to cancel call forwarding on MTN without using the USSD code, you can disable it directly through your phone’s settings. Here’s how:

  1. For Android Users:
    • Open the Phone app.
    • Tap on the three dots in the top-right corner and select Settings.
    • Scroll down and tap Calls.
    • Choose Call forwarding.
    • You will see different forwarding options like Forward when busy, Forward when unanswered, and Forward when unreachable. Tap each one and select Turn off.
  2. For iPhone Users:
    • Open Settings and scroll down to Phone.
    • Tap Call Forwarding.
    • If enabled, toggle it off to cancel the call forwarding.

3. Can I Cancel Call Forwarding on MTN Using a Code?

Yes, you can easily cancel call forwarding on MTN using a code. For instance, to deactivate all types of call forwarding, dial #21# and press the call button. This will stop all call forwarding services on your MTN line.

If you’re only forwarding calls in specific situations, here are the relevant codes:

  • To cancel call forwarding when busy: Dial #67#.
  • To cancel call forwarding when unanswered: Dial #61#.
  • To cancel call forwarding when unreachable: Dial #62#.

After entering the appropriate code, you should receive a confirmation that the service has been deactivated.

4. How Do I Know if Call Forwarding is Active on MTN?

If you’re unsure whether call forwarding is active on your MTN line, you can check by dialling #21#. This will show you the status of all call forwarding services. If it’s active, the screen will display the phone number to which your calls are being forwarded.

Alternatively, you can check through your phone’s settings or call forwarding menu to verify the status.

5. What Happens if I Forget to Cancel Call Forwarding on MTN?

If you forget to cancel call forwarding, you might miss important calls or incur unnecessary charges, especially if your calls are being forwarded to a paid line. It can also cause confusion if you’re expecting to receive calls but don’t realize they’ve been redirected. To avoid this, it’s always good practice to regularly check and cancel unnecessary call forwarding settings.

6. Is There Any Charge for Call Forwarding on MTN?

Yes, MTN may charge you for forwarding calls, depending on your destination number and the type of forwarding you’re using. For instance, forwarding to local numbers might incur a charge, and forwarding to international numbers can be quite expensive. If you want to avoid extra charges, always make sure to check the MTN call forwarding rates on their website or customer service.

7. How Can I Cancel MTN Call Forwarding for Specific Numbers Only?

If you have call forwarding set for specific numbers and want to cancel it, the process is pretty simple:

  1. Dial the code for deactivating call forwarding, such as #21# or #67#, depending on which type of call forwarding you want to cancel.
  2. If you have multiple numbers set for forwarding, you might need to cancel the forwarding for each one individually.
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Alternatively, you can disable all forwarding settings via your phone’s call forwarding menu under Settings, as explained earlier.

8. How Long Does It Take to Cancel Call Forwarding on MTN?

Cancelling call forwarding on MTN is typically immediate. Once you dial the deactivation code or turn off the feature in your settings, your calls should no longer be forwarded. You may receive a confirmation message from MTN shortly after you deactivate the service, depending on your line.

9. Can I Set Up Call Forwarding Again After Cancelling?

Yes, you can always re-enable call forwarding on MTN after cancelling it. To set up call forwarding again, you can follow these steps:

  1. Dial the USSD code for the type of call forwarding you want to activate:
    • Forward all calls: Dial 21 followed by the phone number you want to forward to.
    • Forward when busy: Dial 67 followed by the phone number.
    • Forward when unanswered: Dial 61 followed by the phone number.
    • Forward when unreachable: Dial 62 followed by the phone number.
  2. Alternatively, you can enable call forwarding through your phone’s settings, where you can specify when and to which number calls should be forwarded.

10. Can I Cancel Call Forwarding on MTN Using the MyMTN App?

Yes, the MyMTN App is another convenient way to manage your call forwarding settings. If you’re a MyMTN app user, here’s what you need to do:

  1. Open the MyMTN App.
  2. Navigate to the Settings or Services menu.
  3. Find the Call Forwarding option and select it.
  4. You’ll see the option to deactivate or modify call forwarding settings. Just toggle off the option for call forwarding, and your settings will be updated.

This is a quick and easy alternative if you prefer using the app instead of USSD codes or manual settings.

11. What If I Still Have Issues Cancelling Call Forwarding on MTN?

If you’re still having trouble cancelling call forwarding on MTN, here are a few things you can try:

  • Restart Your Phone: Sometimes, restarting your device can help refresh your network settings and deactivate any active services.
  • Contact MTN Customer Service: If the problem persists, reach out to MTN customer support via *121# or their official customer service channels. They’ll be able to assist you in troubleshooting or resolving the issue.

As a seasoned telecom expert, Light Chinedu Chidi has crafted a wealth of articles and guides, delving into various topics like mobile tariffs, data bundles, network reliability, and the latest innovations in the telecom industry. His expertise goes beyond just the technical side; He also shares valuable insights into user experiences, market trends, and tips for getting the most out of your mobile and internet services.

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